Telepathy and business consulting

Sometimes I get really fed up with the service levels in the UK so when I get excellent service I really take notice.

Last week I got that superb service from a one Michelin star restaurant in a pub! The difference came from the politeness and attentiveness of the staff – not in my face but always there when needed, almost by telepathy. It helped of course that the food was also outstanding.

But what has any of this got to do with business consulting?

Well it goes without saying that fantastic service levels with our clients are an absolute must – but how do we go the extra mile; build a relationship that's 'telepathic'?

• Be in regular contact to find out what is on their mind and important to them in their business – even if it is not something we can help with
• After a project has finished continue the ‘after sales service’
• Be interested in them as a person not just about their business

Over 20 years, lloydmasters have worked with more than 100 clients and developed long-term client relationships that allow both parties to grow. If you would like to learn more about us and how we might work with your business email: info@lloydmasters.com.